PRIVACY
Personal details provided such as your name, address, email address and the gift recipient information are only collected for the purpose of processing and despatching your order. We will never sell or disclose any of this information to other businesses or third parties, except as required by law.
If you have provided your email address we may email you special offers from time to time. If you do not wish to receive our emails you may opt out at any time by selecting unsubscribe at the bottom of the email or emailing us at sales@spoilt.com.au
PAYMENT SECURITY
Spoilt Gift and Homewares accept Visa and MasterCard. Your credit card details are used for the sole purpose of processing your order and we do not store any credit card information in our systems. We also accept Paypal as a safe and secure payment option, which will allow you to pay using other payment methods (such as American Express or Discover cards).
Spoilt Gift & Homewares takes the security of our customers very seriously. We have created a secure ecommerce environment using Secure Sockets Layer technology (SSL). The SSL technology is the industry standard and offers the highest level of encryption available. It ensures your personal information and credit card details are secure and protected.
If you have any questions with regard to information privacy and security, please Contact Us.
PROTECTING YOUR PRIVACY
At Spoilt Gift and Homewares, we are 100% committed to protecting the privacy and security of our customers and visitors to our website.
For all our services, the data controller — the company that’s responsible for your privacy— is Spoilt Gift and Homewares Pty. Ltd.
HOW WE USE YOUR INFORMATION
We use your information in a number of different ways — what we do depends on the information. Below is a list of how we use your information and why:
Name, Contact Details, Date of Birth and Purchase History:
| How we use your name, contact details, Date of Birth and Purchase History | Why? |
| Deliver your purchase to you | We collect your name and contact details so that we can perform our contract with you when you make an online purchase. |
| Fraud prevention and detection | We must collect your information to prevent and detect fraud against either you or Spoilt Gift and Homewares. |
| Finding out what you and other customers like | We store your information to ensure we are selling products that you and other customers will like. |
Payment Information:
| How we use your payment information | Why? |
| Taking payment and giving refunds | This is stored so that we can perform our contract with you when you make an order and so that if required, we can refund you. |
| Fraud prevention and detection | We store your payment information to prevent and detect fraud against either you or Spoilt Gift and Homewares. |
Your Contact History with Us:
This is includes conversations we’ve had over the phone, email, instant chat or via social media
| How we use your contact history | Why? |
| Provide customer service and support | We do this to perform our contract with you and so that we can provide the best service possible with our customers. |
| Train our staff | So that, when you contact us, you get the best possible customer service |
Purchase history and saved items:
What you’ve bought and what you’ve stored in your basket for another time
| How we use your responses to surveys, competitions and promotions | Why? |
| Sell you things | We’ve got to do this to perform our contract with you — if you are unable to put items into a basket, you cannot buy it! |
| Provide customer service, support, and handle returns | We do this so that we can perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app:
Information you give us when you browse our site, including your IP address and device type.
Your responses to surveys, competitions and promotions:
| How we use your responses to surveys, competitions and promotions | Why? |
| Run the survey, competition or promotion | We must do this to perform our contract with you. If we cannot use your information you cannot win. |
| Protect our website | We do this so that we can perform our contract with you |
| Finding out what you, and other customers, like | To prevent and detect fraud against either you or Spoilt Gift and Homewares. This is also to ensure that we meet our legal obligations about looking after your data |
You don’t have to give us any of this personal information. If you choose not to you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our and developing new products and services. We also share this information with third parties.
Sharing your information
- We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us).
- We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Keeping your information
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our sales team at sales@spoilt.com.au and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
If you want to exercise your rights, have a complaint, or just have questions, please contact us. Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Spoilt Gift and Homewares website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Spoilt Gift and Homewares. ABN 47 113 222 996