Shipping and Delivery
CHRISTMAS POSTAL DELAYS
Although we endeavour to get all online orders out between 1-3 business days, unfortunately Australia Post is experiencing huge delays and therefore delivery timeframes cannot be guaranteed during the Christmas Period
Please see the Aus Post website for more information - AUS POST LINK
We will do our best to get your purchases out by the next business day. However, we may have to collect one or more of your items from our various stores. If this occurs, we will inform you of any delay in shipping your purchase.
Spoilt Gift and Homewares use Australia Post’s Regular Parcel Post Service to ship all purchases to customers as its standard delivery method. If your purchase is bulky or heavy it may be shipped through Transdirect with Couriers Please, Fastway or TNT.
We do not ship purchases internationally.
When the Regular Post option has been selected a flat rate of $9.95 is charged.
Please refer to the Australia Post Guidelines for delivery, found here.
Covid Delays: Spoilt will endeavour to send your order out within 1-2 business days from the order being placed, However, please understand that due to lock downs there can be delays with Australia Post delivering your items.
Express Post - Due to the Covid-19 Pandemic and shipping delays we are not offering Express Shipping at this time.
Please enter the most convenient address that your purchase can be delivered to during working hours. We recommend selecting a work address as we can only deliver Monday to Friday. If a work address is selected please indicate whether the item can be left with reception.
Upon delivery, a signature is required and the parcel scanned. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia Post outlet.
Please ensure that you enter the correct delivery address. If a parcel is returned to us a resending fee will be charged prior to it being re-dispatched.
A Tracking Number will be provided with your email notification confirming your order. Once your order has been shipped, you can check the status of your order at any time by simply entering your tracking number in Australia Post’s website found here
Please allow 24 hours for your tracking number to be active.
CLICK AND COLLECT & CALL AND COLLECT
We offer Click and Collect at our 302 Bay Street, Port Melbourne store (Port Melbourne available also in Lock down ), as well as Call and Collect at all of our other locations (when not in lock down). For Click and Collect orders please wait for one of our staff members to contact you prior to picking your order up. For store information and contact numbers head HERE