Shipping and Delivery – Spoilt Gift & Homewares
20% OFF our entire fashion range - use the code *SPRING20* || FREE SHIPPING Australia wide on all orders $100+

Shipping and Delivery

We will do our best to get your purchases out by the next business day. However, we may have to collect one or more of your items from our various stores. If this occurs, we will inform you of any delay in shipping your purchase.

Spoilt Gift and Homewares use Australia Post’s Regular Parcel Post Service to ship all purchases to customers as its standard delivery method. We also provide the option to have your purchase delivered by Express Post. If your purchase is bulky or heavy it may be shipped through Transdirect with Couriers Please, Fastway or TNT.

We do not ship purchases internationally.

Regular Post
When the Regular Post option has been selected a flat rate of $9.95 is charged.
Please refer to the Australia Post Guidelines for delivery, found here.

Express Post - DUE TO THE COVID-19 PANDEMIC WE ARE NOT OFFERING EXPRESS SHIPPING AT THIS TIME.
When the Express Post option has been selected a flat rate of $15 is charged and free delivery for purchases over $100 does not apply.
Please refer to the Australia Post Guidelines for delivery, found here.

DELIVERY
Please enter the most convenient address that your purchase can be delivered to during working hours. We recommend selecting a work address as we can only deliver Monday to Friday. If a work address is selected please indicate whether the item can be left with reception.

Upon delivery, a signature is required and the parcel scanned. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia Post outlet.

Please ensure that you enter the correct delivery address. If a parcel is returned to us a resending fee will be charged prior to it being re-dispatched.

TRACKING ORDERS
A Tracking Number will be provided with your email notification confirming your order. Once your order has been shipped, you can check the status of your order at any time by simply entering your tracking number in Australia Post’s website found here

Please allow 24 hours for your tracking number to be active.

CLICK AND COLLECT

We offer click and collect at three of our stores. Due to the current restrictions from COVID we only have click and collect available for contactless click and collect. Pick up times must be arranged with the allocated store. A staff member will contact you when your order is ready to book a click and collect time. You will be given an allocated 10min:

111 Bourke Street: Monday - Sunday 11:00am - 3:00pm
Ph: (03) 9663 4444

550 Bourke Street: Friday 11:00am - 3:00pm
Ph: (03) 9650 0506

44 Lonsdale Street: Friday 11:00am - 3:00pm
Ph: (03) 9670 4560

When you come to collect your order please remember the following:

  • Make sure only one person comes to collect the order
  • Where a mask at all time
  • Call the store to tell them you have arrived and confirm your order number
  • Stand 1.5m back from the door
  • Wait for the staff member to put your order on the ground before you pick it up
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